What if my package is lost or stolen?

We will always do our best to assist you in locating a lost package. All your packages come with a tracking number and you can follow these till delivery to yourself. In case your package does get lost, please contact us to see what we can do to help.

But please also keep in mind that we are not responsible for lost/stolen packages once marked as delivered by your local postage service, or if an inaccurate shipping address was entered. All claims for lost/stolen items can be made through your local post office’s official website using your tracking number. Please ensure there is a secure location for you to receive packages, or request packages to be held at your local post office for pick up to ensure safe delivery.